If you have been charged more than once, the money should be returned to you automatically within 7 working days. If you have not received a refund within that time please contact us on hello@parkcash.io with details of the incident. 

Sometimes it takes up to a few minutes for the payment system to receive confirmation from the user’s bank that a payment has been made. We therefore ask for patience when making payments. Your parking space will be reserved once payment has been confirmed. If our system does not receive a response from your bank, your booking will be canceled and your money will be refunded. 

Please read the refunds policy in the car park terms of use. If the car park has a refund policy, then your case should be dealt with within 7 days of the cancellation date. In exceptional cases the refund may take up to 30 days. If you have not received a refund within that time please contact us on hello@parkcash.io with details of the incident. 

If the system has a facility to automatically generate an invoice, please select the appropriate option before confirming your purchase. Otherwise contact the car park operator. 

If the opening of the barriers in the building is supported by the ParkCash Mobile Remote Controllers, please check whether the phone has access to the Internet, ParkCash App can use GPS/location, ParkCash App has permission to use Bluetooth, Bluetooth is ON and please drive close proximity to the reader at the entrance/exit. If QR code readers are available in your car park, please scan in the reader the QR code available in the booking. If the entry is for an LPR (number plate recognition) camera, please maintain/clean your vehicle registration.

You may enter and exit a car park as many times as you wish during the time for which you have a reservation.

Buttons for opening barriers are in the My Remotes section or in reservation details. Some buttons will work for several sets of barriers (e.g., if there are a number of car park entrances in an office complex, pressing the Enter button will open the barrier which the driver is at). The buttons will appear in the ParkCash app 15 minutes before the booking starts. 

Please read the cancellation policy in the car park terms of use. 

Please contact the facility administrator or security team. 

To solve this do not search for a car park by entering its address in the search field. Please reserve a space by selecting an appropriate address group. If only all-day reservations are available at your car park, then make sure to enter correct reservation start and end times (from 0:00 to 0:00). 

Prosimy zapoznać się z instrukcją.

An email with an activation link should have been sent automatically. If you haven’t received it, the activation link can be re-sent from the user profile section of the ParkCash app. If you are unable to log in to the application, please use the password reminder tool. 

Please follow the instructions on the ParkCash login screen or via the "Change password" option in your user profile.

Complaints may be submitted using the ParkCash app (user profile section) or directly to the car park operator. 

Currently the app is not available for HarmonyOS phones. 

Please proceed according to the instructions.

Please proceed according to the instructions. 

Prosimy postępować według instrukcji.